About Me
I am an IT professional focused on systems and network technologies, with experience in Microsoft 365 and Active Directory environments. I have been actively involved in user management, system operations, and endpoint security. I aim to further develop my skills in IT System Administration or networking and continue my career in an international environment.
Development
Information Technologies
System & Network
Cyber Security
Design
CV Download Counter: 0
Projects
Metasurface Antenna
S. Ozer, L. Kouhalvandi, L. Matekovits and M. Alibakhshikenari,
"Design of Wideband Metasurface Structure with the Aid of BottomUp Optimization," 2024 International Conference on
Electromagnetics in Advanced Applications (ICEAA), Lisbon, Portugal,
2024, pp. 316-319, doi: 10.1109/ICEAA61917.2024.10701815.
IEEE Link
Xcitium
Spearheaded the end-to-end deployment and configuration of the Xcitium cybersecurity platform for ~1,000 enterprise devices across the university. Resolved post-deployment technical issues by creating custom profiles and security rules within the Xcitium admin console. The system is currently active, successfully safeguarding the university network from cyber threats.
Driver's License Exam Application
This application was developed with Flutter and Dart using Android Studio, supported by Firebase infrastructure. Soon to be published on iOS and Google Play Store, the app provides practice exams and tests designed for candidates preparing for the driving license written exam.
Education & Experience
2019 - 2024
Bachelor's Degree
Bachelor's Degree
Doğuş University
Electronics & Communication Engineering
GPA - 2.92 / 4
2014 - 2016
Associate Degree
Associate Degree
Istanbul University
Electronics & Communication Technologies
GPA - 2.71 / 4
10/2025 - Present
Assistant System Specialist - Doğuş University
Assistant System Specialist - Doğuş University
-User management, licensing, authorization, and OneDrive administration via Microsoft 365 Admin Center
-User and group management in Microsoft Entra ID (Azure AD) and on-prem Active Directory environments
-Supporting IT operations for approximately 15,000 users across the institution
-Active participation in network migration from Juniper and 3Com infrastructure to Fortinet switch environment
-Analysis and resolution of network issues related to VLAN, DHCP, and IP configuration
-Deployment and centralized management of Xcitium endpoint security solution on approximately 1,000 devices
12/2023 - 02/2024
IT Assistant Specialist - Ümraniye Municipality
IT Assistant Specialist - Ümraniye Municipality
-Handling and resolving an average of 150+ monthly user support requests (hardware, software, and network issues)
-Achieving a 95% resolution rate for user tickets and escalating complex issues to higher-level IT teams when required
-Providing fast response to hardware, software, and network-related issues to minimize system downtime
-Delivering first-level (L1) technical support to end users and supporting daily IT operational processes
09/2013 - 08/2014
IT Helpdesk Intern - DemirDöküm
IT Helpdesk Intern - DemirDöküm
-Provided fast support for hardware and infrastructure issues, including network connectivity, printers, IP cameras, and IP phone systems
-Performed installation, updates, and troubleshooting of Windows operating systems and Microsoft Office applications
-Handled user support requests as a helpdesk intern and resolved basic network issues (IP configuration, DHCP, etc.)
Articles
Skills
• Microsoft 365 (Admin, Exchange, OneDrive)
• Active Directory
• Entra ID
• TCP/IP
• DHCP
• DNS
• VLAN
• LAN
• PuTTy
• VPN
• Cisco (basic)
• Windows Server
• VMware
• Hyper-V
• VirtualBox
• Helpdesk
• Troubleshooting
• Ticket systems
• Xcitium
• GLPI
• Firebase
• Remote support
• Gemini CLI
• Asset inventory management
• Incident Handling
• Project Management
• Windows (advanced)
• Linux
• Simulink
• macOS
• Altium
• SEO
